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Customer Service

Contact Us

Contact Customer Service toll free 866-882-2265

For a list of Citizens Bank locations CLICK HERE.

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Report Lost or Stolen Check

To report a lost or stolen check call 866-882-2265.

Report Lost or Stolen VISA® CHECKcard

To report a lost or stolen VISA® CHECKCard or Credit Card call 866-882-2265.

Help With Bank-By-Net

What do I need to get started?

A personal computer, a modem, an active account with an Internet Service Provider (ISP), Internet browser software and an account(s) with Citizens Bank. The most popular Internet browsers are Microsoft Internet Explorer, Mozilla Firefox and Netscape Navigator.

What can I do with Bank-By-Net?
  • Get up-to-the-minute information on all of your deposit and loan accounts
  • View and/or download monthly statements
  • Transfer funds or make payments on loans and/or credit lines
  • Download transaction information into Microsoft® Money, QuickBooks® and Quicken
  • Pay bills online
How does the bill payment feature work?

Personal account holders can pay as many bills online as they want. Payments are made electronically through an automatic clearing house unless a merchant does not accept electronic payments, then a paper check is automatically prepared and mailed. You can pay anyone in the United States except Government Agencies and payments can be made from $.01 to $9,999.99.

How do I sign up for online bill payment?

Sign up for Bank-By-Net with Bill Pay with one of our Customer Service Representatives or CLICK HERE to complete the online application.

When can I enter bill payments?

Payments can be entered, edited, or deleted Sunday through Friday until 11 p.m. EST the day before the scheduled payment date.

How soon after a bill payment transaction takes place does it appear in my account activity?

Electronic bill payment transactions will be posted to your account on the business day of the scheduled payment date. Payments sent by check will post to your account just like checks you have mailed.

How many days must I allow for a bill payment to reach the payee?

Electronic payments must be scheduled three days prior to the due date. Check payments should be scheduled seven days prior to the due date to guarantee delivery to the payee by the due date. In most cases, payments will reach the payee in five to seven days.

How do I know that my account information will be secure?

Bank-by-Net features multiple levels and types of security including Secure Socket Layer (SSL) protocol to ensure all data is encrypted. Multifactor authentication and transaction monitoring provide a secure Bank-By-Net environment. Consistent invalid ID attempts result in user "lock out" and suspect report generation. Customers will also be logged off after a period of inactivity.

Who do I call with questions?

For questions about Bank-By-Net, you may call any customer service representative during regular bank hours. After-hours questions may be e-mailed to the bank at feedback@citizensbank24.com. For questions about bill pay service, you may call 866-882-2265.

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Change Of Address

To change your address visit your nearest Citizens Bank office or contact us at 866-882-2265.

Holiday Schedule

The bank will be closed in observance of the following holidays:

New Years Day
Martin Luther King, Jr.’s Birthday
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans’ Day
Thanksgiving Day
Christmas Day (We close at noon on Christmas Eve)

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